no expansion packs in the game library

Hey, recently I got sixteen years old and when I turn on my game, EA managed me to create a teenager account so I did it (with same email) I excepted that I will have my earlier expansion packs in library but I didn’t have. I did a lot of guides from Internet how to get back my supplies but no one helped me :( What can I do to get it back? Please help me I spent a lot of money on it :(