I was able to fix the problem. I installed sims 4 on my laptop, and copied over the files into documents and program files and now it runs fine.
Lola38103 If you haven't already, please move or rename the Sims 4 folder in Documents > Electronic Arts, so the game can't read it and is forced to create a new one with no content.
Please continue to launch the game from within the EA App.
If the above doesn't help, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
when i go into my documents folder, there is nothing in it. I have an electronic arts folder under program files > Electronic Arts and there is EA Games as well
Here is the dxdiag
