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kbwtlt's avatar
kbwtlt
Seasoned Newcomer
1 month ago

PC: Cannot click Sims or objects after Feb 3rd

Platform: PC (Windows 11)

Game version: Latest version after February 3rd, 2026 update

Mods/CC: None (clean game, Mods folder removed)

Reinstall: Yes (issue persists)

 

Issue:

After the February 3rd 2026 update, the game becomes unresponsive very quickly.

I cannot click on Sims or objects to give commands.

UI still works (needs panel, time controls, build mode button), but interactions do not appear.

 

This happens:

- in Live Mode

- sometimes also affects Build Mode (cannot move or rotate objects)

- usually within minutes after loading a household

 

What I tried:

- removing Mods and cache

- full reinstall

- repair game

- new save

- different mouse / touchpad

- windowed & fullscreen modes

- overlays disabled

 

Other games work fine on this PC.

 

The issue started after December update and became worse after February 3rd update.

Multiple players report the same behavior.

 

Expected result:

Normal interaction with Sims and objects.

 

Actual result:

No response to clicks, game becomes unplayable.

 

updates

15 Replies

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  • sbradley5's avatar
    sbradley5
    Seasoned Novice
    1 month ago

    I'm having the same problem. I found this in my diagnostics-

     

    Windows Error Reporting:

    +++ WER0 +++:

    Fault bucket 2253227126874793796, type 5

    Event Name: AppHangB1

    Response: Not available

    Cab Id: 0

     

    Problem signature:

    P1: EADesktop.exe

    P2: 13.639.0.6152

    P3: 69826901

    P4: 64a6

    P5: 134217728

  • kbwtlt's avatar
    kbwtlt
    Seasoned Newcomer
    1 month ago

    I only have a mouse connected to the USB port. I tried unplugging and plugging it back in. No improvement. I tried playing in a clean folder, and the problem persists. I also uninstalled and reinstalled the game. That didn't help.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    kbwtlt​  Your dxdiag is full of crashes of the Windows USB 3 driver.  These typically aren't serious—they can often be resolved by disconnecting all USB 3 devices and restarting the computer.  Have you done that?  I ask because these would count as nonessential devices, which I mentioned disconnecting, but maybe you considered something like USB headphones essential.  The dxdiag doesn't have timestamps, so I can't tell you when these errors occurred.

    Additionally, please confirm that you tried playing in a clean user folder with absolutely nothing added to it.  This type of issue is often due to an outdated file in ConfigOverride.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    kbwtlt​  Please disconnect any nonessential devices from your computer, and restart afterwards and before trying to play.  As in, test with only the keyboard and mouse, not even speakers or headphones.

    Other than that, have you tried a clean user folder yet?  If not, please do so now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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