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SeleneSimblr's avatar
SeleneSimblr
Seasoned Novice
4 days ago

Preorder Items Still Missing

The preorder items for Enchanted by Nature still are NOT showing up in my game. I’ve checked every part of Build and Buy mode, even debugged mode and cannot find them.
downloads
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 days ago

SeleneSimblr​ 

Thanks, try clearing the cache for the EA app with these steps and repair The Sims 4, let me know if you see the content then. 

SeleneSimblr's avatar
SeleneSimblr
Seasoned Novice
2 days ago

I’ve done this already and they still aren’t showing up

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    SeleneSimblr​ In that case please reach out to the live support team from the site here so they can review your account and billing details with you to see what's going on with this content. 

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