Re: amepacks and a game kit.

I downloaded the free bundle on Epic Games. It contains the Jungle Adventure pack, Luxury Party pack and Fashion Street kit.

@PawPatrolla  Please run a search for GP06 , which is the folder for Jungle Adventure.  Open a File Explorer window, click This PC in the left panel, and enter GP06 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

Thanks, see attached images!

@PawPatrolla  It looks like you only searched Program Files (x86), not the entire computer.  So please search "This PC" and let me know if it turns up anything not in your second screenshot.  For example, you might have a second Sims 4 install in a different folder.

If the results in your second screenshot are the only instances of GP06 on your entire computer, that means that Jungle Adventure isn't installed at all (as opposed to being in the wrong location), which means that the other content probably isn't installed either.  Do the packs still show as installed in the EA App or in the Epic launcher?  That would be odd if they didn't exist anywhere on your computer.

See attached screenshot as a result of the search on the entire PC... 2nd and third are screenshots of Sims4. The 2nd shows that the pack is in our possession, however it also provides a message that we need to download the pack to use it... What is your opinion?

@PawPatrolla  The folder inside Delta only holds patch data, not the game pack itself.  So Jungle Adventure is not in fact installed.  Please launch the game once from the Epic launcher, if you haven't already.  Then restart your computer and try to download the packs from the EA App and Epic, and let me know whether it works.  If it does, you'll see a GP06 folder here:

C:\Program Files (x86)\Origin Games\The Sims 4

That would be directly inside the Sims 4 folder, not inside Delta.