Forum Discussion

roberta591's avatar
roberta591
Hero (Retired)
5 years ago

Re: can't move/copy+paste sims 4 folder, can't launch the game

@saikikugou   Please post your computer's dxdiag how to get dxdiag   Then attach the txt file that was created on your desktop to the paper clip in the lower right of the forum response window. 

3 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @saikikugou It looks like the computer is trying to update Windows 10. First check to see if there are any upfates for Windows. Then free up as much space on the system device (drive c) as you can. Then try the game.

  • saikikugou's avatar
    saikikugou
    5 years ago
    @roberta591 There are no updates showing, apart from "optional updates". I will go & try to clear device space now. Thanks 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,056 PostsLatest Activity: 16 minutes ago