Re: Cursor Freezes Once Game Opens

Okay so! 

I ended up uninstalling my game completely, and then reinstalling. Once I started it up again, everything was running smoothly. I quit the game, added my Mods back in and started it back up and back to a frozen cursor. 

So I downloaded a different mod conflict detector and deleted anything in the folder that showed as a conflict. 

I restarted my game and again, frozen cursor. So it seems that my mods are the issue BUT I took out the few broken/conflicting ones that were there. 

I’m not willing to play without mods sooo it seems hopeless. 

@queenvictoriaxo 

This is good news, though! Since you now know that it is a Md(s) / CC(s) you can eliminate the culprit(s)! So...

If you don't have a lot of Mods/CC you can re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

If you have a lot of Mods/CC, use the 50/50 Mod troubleshooting method:

• Exit your game.
• Move your Mods folder to your desktop. (Do not delete it – save this for later.)
• Restart the game so that it will recreate a new, fresh Mods folder. Do not re-add your Mods/CC, but instead enter the game and begin a new, vanilla (no Mods/CC) game. Enter that new, vanilla game-save to confirm if the issues are gone. Now exit your game.

If that fixed the issue, now you need to troubleshoot your Mods/CC to find which Mods/CC are causing the issue. Use the 50/50 method as follows:

• Divide your Mods/CC from the folder on your desktop in half.
• Add one of the halves back into the game’s Mods folder. Now re-start the game and see if the issue is still gone in the vanilla/new game-save you made.
• If the issue did not re-appear with those added Mods/CC you can try adding the 2nd half from the desktop. If the issues did re-appear, try only adding half of those mods and see if the issue is present in the game...
• Continue in this pattern dividing the folders’ contents in half then half again as needed to eliminate in groupings which Mods/CC are causing the issue.

Once you find the Mods/CC that are causing the issues, check with the Mod/CC creators for updates that may fix the issue - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

@SheriGR 

I followed your instructions step by step but no luck. My cursor still froze when I went back in. Very discouraging! 

Sorry followed your first instructions I meant! The worst part was when I went back in, having taken out the mods and cache folders, I still had a frozen cursor. 

@queenvictoriaxo 
Please try the following:

• Exit your game.
• Move your Mods folder to your desktop. (Do not delete it – save this for later.)
• Delete the localthumbnailcache.package file, plus delete any other folder in the "The Sims 4” folder with the word 'cache' in the title.
• Restart the game so that it will recreate a new, fresh Mods folder. Do not re-add your Mods/CC, but instead enter the game and begin a new, vanilla (no Mods/CC) game. Enter that new, vanilla game-save to confirm if the issues are gone. Now exit your game.

Now re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

If this doesn't take we can try a reset.

@SheriGR 

So I did the first few steps, but when I open. the game my cursor froze again and I had to restart my computer. Is is possible that I need the legacy version? 

@queenvictoriaxo I would not go the legacy version unless you're certain you need. Please try the directions at this link to do the reset: 
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

EDIT:

When you're doing the reset, please don't re-add the Mods folder. Only re-add any Mods/CC in the manner that I previously mentioned - testing after adding each.

Let us know how it goes. Thanks!

Update : It’s definitely something in my custom content. I downloaded Legacy and it was working great. Added my mods and BOOM frozen cursor again. I’m going to uninstall and reinstall and go from there. 

@queenvictoriaxo Thanks for the update. Once you identify the culprit(s) I'd love to know the CC causing this for you. 🤔

I’ll keep you posted for sure! 

SO i’m very upset! Turns out, it’s not my custom content! Even though i have tons of space, ram and 64bit computer, my computer will only run Legacy. 

Because of that, when I try putting my custom content in Legacy, that then becomes unplayable. I guess I’ll never be playing The Sims again because my computer runs amazing and isn’t old, so I’m not replacing that just because EA wanted to mess everything up. 

So thank you, EA, for nothing! 

@queenvictoriaxo 

Please post a Dxdiag so we can determine why your PC is only ruining the Legacy Edition.

• Press the Windows key and "R" at the same time.
• Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
• Wait until the green bar is gone > Click on "Save all information"
• Save the file to your desktop.
• Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
• Type a few words in the text box > click on "Submit"

@holger1405 

Hi! I have attached the file you asked for! 

@queenvictoriaxo While we are waiting for @holger1405 's interpretation of the DxDiag file, I thought I would add some information...

• A few things about you should know about using Legacy Edition:
  - You will not be able to add packs that come out after the Legacy Edition came out (Nov. 13, 2019).
  - You will not be able to access the Community Gallery.
  - You will not receive new patches/updates (all updates and content from after Nov. 13, 2019 will not apply to LE).
• Legacy Edition is not needed for your computer. The issue is that you need to fully remove your Mods and Custom Content and cache. On comment #3 and comment #10 you say that when you removed all the Mods/Custom Content, the game runs fine - before you added Legacy Edition, and once you 'added Legacy'. It may or may not be the whole problem, but the Mods/CC is involved it seems. 
• What I recommend you do now: Use the standard version of 'The Sims 4'...
  - I was told by another helper that you should disable Origin's Web Helper service: Open Origin. Under the Application Settings > Application (tab) make sure "Origin Helper Service" is set to off.
  - As you can see here: https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/#ref5 There are two Sims games in your Electronic Arts folder now since you installed the Legacy Edition.
  - I would recommend selecting the "The Sims 4" version of the game in the drop-down menu per the directions. Start with a clean Mods folder per the directions I gave perviously. Ignore the "The Sims 4 32 Bit Legacy Edition" in the "Electronic Arts" folder.

Once this is all done, please then see if your game is running properly. If it is then try re-adding the Mods/CC to the new/fresh Mods folder one at a time and test each time to find which Mods/CC are causing the issue.

Hi @SheriGR 

Sorry I didn't fully explain what was happening when I was able to do things. Trust me, I have no interest in using Legacy!

No matter how many times I removed cache's and mod's COMPLETELY from my game, it would do the same thing. Even after the reset you suggested, when I went back in my cursor froze. 

So, I took it upon myself to completely uninstall and reinstall my Sims. Once reinstalled, the first open of the game worked alright. My mouse was moving slow, but moving none the less. I closed it and went to go back in later. Upon the second time going back in, still with no custom content at all, my cursor completely froze. 

After that, and trying the many fixes you suggested, I decided to download Legacy and test that. When I downloaded Legacy it worked great, no issues. I tried to put my custom content back into Legacy at that point, and then found the same frozen cursor issue, which I then learned is because Legacy doesn't support custom content at all. Legacy is working great, everything is quick and smooth, but still, with no custom content and after reinstalling AGAIN last night (for the second time) the 64 bit game will not work. I have no mods, no cache's, nothing and it will not work. The game runs slowly in the background but the mouse is completely frozen. 

@queenvictoriaxo I sorry for your frustration and will consult with some other helpers. Can you confirm for me using the directions at this link which game version is currently selected for you in the dropdown for "When launching this game...":  https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/#ref5

Also, do you have a different, fully charged mouse you could test with... or better yet, one that's corded to the computer (not depending on wireless) to test with? 

Edit:  I found a few posts about the mouse cursor acting up that had ideas maybe you could try...

• Turning off mouse trails in the mouse settings plus also not using full-screen mode (use windowed mode) https://answers.ea.com/t5/Technical-Issues-PC/Mouse-cursor-not-working-properly/m-p/3302073/highlight/true#M2620
• Using the Mod 'Reshade'. Also recommended: turn off 'Origin in-game' in settings. https://answers.ea.com/t5/Technical-Issues-PC/Mouse-cursor-in-CAS-is-acting-up/m-p/8202098/highlight/true#M151436

Thank you for your help! I’ve been changing which one is to open based on what I was trying out, but I have the game settings set to open Sims 4 64 Bit. 

I don’t have any mouse here, I’ve always just used my track pad. 

Before posting the original question, I thought it was just the mouse so I checked everything suggested in similar threads (including what you’ve posted about turning Origin off and mouse trails) but again, nothing worked. 

I have a feeling is has to do with University or my system, because before adding University and the newest patch that came out, everything worked great. 

@queenvictoriaxo I have a suggestion from another helper here. In reference to your statement: "I’ve been changing which one is to open based on what I was trying out, but I have the game settings set to open Sims 4 64 Bit."...

If by that you mean that you used shortcuts or clicked directly on the two executables while game settings was set to open 64bit then you never actually ran the legacy version as Origin starts the one listed in game settings regardless of which of the two executables are started.

Changing between them must be done in game settings.

_______________________

As a note from me...

Please reference "How do I know which Edition is running for me?"  https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/#ref9

Perhaps you should also make sure that in your Electronic Arts folder the Mods folder and all of the aforementioned cache files are removed from both of the game versions (so whatever one is run the game will create a new, fresh Mods folder when it begins next time).

Please reference "Where can I find the files for the Legacy Edition?"  https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/#ref10

Nope, I mean right clicking my game in origin and changing in settings which one opens when I select the game. 

After re-installing the games, nothing is in the folders at all. I haven’t been able to get into Sims 4 without it freezing so it’s fresh, brand new. There is no game data at all in Sims 4 or Sims 4 Legacy. 

Thanks for double checking though!! 

@queenvictoriaxo Please check which folder your game is using. This link has directions: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

My game is using Documents\Electronic Arts\The Sims 4 for the Sims 4, and there is also Documents\Electronic Arts\The Sims 4 Legacy for the Legacy version. 

@queenvictoriaxo Can you please try with an external mouse instead of the track pad?

I’m almost positive it’s because of the newest patch and possibly adding University. I’m not going to buy a mouse just to see if it fixes the game, it sucks but I can live without it lol! I do very much appreciate all of the time and effort you’ve put into helping me though!!! 

@queenvictoriaxo Oh, no, we weren't thinking of you buying one - just if you had a mouse or could borrow one. We had another idea to try. Could you please try the following:

1. Going to your Electronic Arts folder (Documents > Electronic Arts) and drag both of the versions of Sims 4 onto your desktop. Don't delete those folders from the desktop, just keep them there for now and for reference.
2. Next please Open Origin. In Origin, please select "My Game Library". Right click on the "The Sims 4" thumbnail in your game library, then choose "Game Properties".
   It should open in the 'General' tab. Make sure that "Enable Origin In Game for The Sims™ 4" is unchecked.
   Now select the tab: 'Advanced Launch Options'. Below "When Launching this game..." choose The Sims 4 64 Bit
   Now click the orange 'Save' button.
   
3. Then please try re-starting the game and see if the issue is there.

Sorry for the long reply but no luck. I got into the game, the mouse was moving EXTREMELY slow for a minute and then froze completely.