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tc145's avatar
tc145
New Traveler
2 years ago

Re: EA App won't install 4/26 update, can't launch game

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? x
What expansions, game packs, and stuff packs do you have installed? x
Steps: How can we find the bug ourselves? x
What happens when the bug occurs? x
What do you expect to see? x
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

EA app prompts me to update, but it still has the 'update required' each time I do it, so it's not updating. Tried repairing the game, but no difference. Anyone else having this problem?

7 Replies

  • JasJas720's avatar
    JasJas720
    2 years ago

    the game just doesn't work since the update;

    *tried updating the whole game and exp (doesnt help)

    *tried updating (many times) - it works, 'Update complete'... but just wants to do it again and again and wont let me play ☹️ ☹️

  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    Legend
    2 years ago

    You can try these steps:


    1. Manually update the app. With the app closed (even in the task bar) go to Start>EA folder and select EA Updater. Wait for the app to be updated.


    2. Once the app has updated wipe the cache. Again with the app closed, go to Start>EA folder and select App Recovery. Confirm and wait for the app to restart.


    3. Now click on the 3 lines at the top left and select Go Offline, confirm and then click on the three lines again and select Go Online.

    Try and see if that solved the problem.

  • k8tcket's avatar
    k8tcket
    2 years ago
    @tc145 mine will almost alll the way update and then EA totally kicks me out. i tried canceling update, restarting computer, updating EA APP, trying it again, now im trying to download origin again to see if i can update the game all the way and then reupload EA APP to actually play. this is such a pain. I tired this all last night too and gave up. What a way to spend my days off this week not being able to play and having to troubleshoot not knowing what's going to work or if it's a sim problem or EA problem. Comment on Lilsimsie on youtube and see if we can get her help
  • LiLi97294's avatar
    LiLi97294
    2 years ago

    Hi,

    The first step is enough. I did it and when the opens again, it allows me to play the game. 

    Thank you so much!

  • tc145's avatar
    tc145
    New Traveler
    2 years ago

    Hi there, I managed to fix it. I just logged out of the EA app and logged in again, that seemed to fix it. This EA app is the worst, sometimes I log in, and it says I have no packs, so I have to restart everything to fix it. Nothing but glitches. Thanks for all your help anyway.

  • taelas30's avatar
    taelas30
    2 years ago

    I did all it is and it still didn’t work. It stays at 54% and then it goes down to 6%.

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