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Brannom's avatar
Brannom
5 years ago

Re: Game crashes when closing the gallery

Again, thank you for the help.  I've been at this all day.  I performed a refresh on my PC to ensure there were no registry issues.  I reinstalled Origin.  I installed the game.  I made the process startup changes outlined in the link you added.  I set both the x64 and LE executables to run using the NVidia graphics card through Graphics Settings.  I tried to run Sims 4, but it wouldn't start.  It said there was an error with a .dll and I need to repair.  I tried to repair, and it hung at 2% for a long time, increasing the estimated time to repair by hours.  I canceled the repair, which took a few minutes.  Now I'm going to uninstall and reinstall Sims 4 yet again.

5 Replies

  • Brannom's avatar
    Brannom
    5 years ago

    I'm sorry, I don't remember which .dll it had an issue with.  I have reinstalled Sims 4 and now when I run it, I get the error "Can't run The Sims 4 with the video card in this system.  Please check that the video card meets the minimum specifications and that the latest video drivers are installed."  This error occurs whether I run the x65 or LE version and whether I use the NVidia graphics card or the on-board graphics.

    Also, I do have the latest version of my graphics driver.

    Latest update: I restarted my machine.  Now, I get an error saying "Invalid license.  Reason code = No License (0x0003).

    I found the solution that says to delete the .dlf file.  I deleted the file and restarted.  Now it just has an application error: "The application was unable to start correctly (0xc0000005). Click OK to close the application.

  • Brannom's avatar
    Brannom
    5 years ago

    I seem to have gotten it to work last night.  Repairing never worked for me.  It always hangs at 0%-2% and quotes me hours to repair.  I reinstalled Origin and Sims 4, and they are working now.  The one thing I did differently was install them both on the C: drive.  My C drive is the smaller OS drive, so I prefer installing games on the 2TB SSD.  I do this with Steam and everything runs fine.  I tried with both on the D drive, then with Origin in C and Sims in D, and now with both on the C drive it works.

    Thank you again for your help.  Not just here, but other places too.  Every time I encountered one of the dozens of issues I had, a Google search led me to you helping someone else with the same issue, so thanks.

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