Forum Discussion

Hero (Retired)

Re: Game taking 20 minutes to load

For now, move your mods folder to desktop , delete the localthumbcache.package in game folder and fix the game in Origin. Some mod could cause it

If this does not help, you should reset the game folder.

- Rename the 'The Sims 4' folder to something like 'The Sims 4 old'
- Start the game, this will create a new game folder.
- Test if game is working now. If it works fine start moving Tray and "saves" folders from 'The Sims 4 old' over to the new game folder.

Theoretically, with the speed of data processing of this disk - 300MB per second, the game should load in 6 to 10 minutes depending on how many packs you have. But ... if you have a lot of CC and mods, very heavily loaded Tray and "saves" folders it can take more time. If you have any programs in the background turned on it also does not help.

6 Replies

NicoleMarie978
7 years ago
As I said in my original post I've tried doing everything you listed above and nothing fixed it . My game used to have no problem loading. It was quick .A few minutes max.
kreatora
Hero (Retired)
7 years ago
@NicoleMarie978
There are two options
1. It looks like your game files have been damaged and the repair on Origin is not enough and you have to reinstall it.
In order not to lose old safes and library -Tray folder - store them on your desktop. You will move them later to the new game.
2. Your Windows system may have some problem that you can not see in DxDiag.
To exclude this
Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
Check also whether your system has any problems that may not have been shown in DxDiag
https://support.microsoft.com/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corr...
NicoleMarie978
7 years ago
I checked both the windows update and the system from option 2 and my windows is up to date and the system has no problems. So I am going to try option 1 and see if it works.
NicoleMarie978
7 years ago
I uninstalled and reinstalled my game through Origin and after finishing downloading the game and all the packs, it still took me 16 minutes to load the game and the house. And I didn't even add my saves or tray folder back in. So it doesn't seem to have fixed whatever the problem is. Is there anything else you can suggest for me to do?
kreatora
Hero (Retired)
7 years ago
@NicoleMarie978
My search led me to the Windows forum and there I found similar cases to yours. I'm sorry but I am afraid, that now you need the help of a real IT specialist.
I can not help with the complicated problems of Winndows10 There are more such cases on this forum, but I have choose only one, because all look similar
https://www.tenforums.com/performance-maintenance/61700-windows-10-painfully-slow-100-cpu-usage.html
Phantomlover1717
Legend
7 years ago
@NicoleMarie978
I found a similar post:
https://answers.ea.com/t5/Technical-Issues-PC/Six-minute-lot-load-time-Ever-since-Seasons/m-p/7166204#M126556

Also suggest doing a clean boot:

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/