Re: I am having a white screen while playing my sims 4 game

@lovlinus  The options.ini file has two relevant entries, one for fullscreen and one for windowedfullscreen .  I believe that if the first is set to 1, the game will launch in fullscreen mode regardless of the second setting, but I haven't tested.  Please also make sure the in-game resolution is set to 1366x768, the resolution of your laptop screen.

If you find yourself locked into a white screen again, try using ctrl-alt-delete to sign out of Windows.  This will boot you back to the sign-in screen and close Sims 4 along the way.

If you're running any other apps alongside the game, other than the EA App of course, please shut those down before trying to play.

Your laptop's graphics driver is somewhat old as well.  Lenovo doesn't offer a newer one for your processor and graphics chip, but Intel does:

https://www.intel.com/content/www/us/en/products/sku/196591/intel-core-i51035g4-processor-6m-cache-up-to-3-70-ghz/downloads.html

I wouldn't go straight for the newest driver considering there's no direct evidence in your dxdiag that your current driver is a problem.  But once you've tried everything else above, and in particular shutting down all other apps while you play, updating the driver is the next logical step.

It seems to be happening to people in all window modes (the people who reported it to me thinking it was caused by SRWE are playing in windowed mode - that's the only mode SRWE works in). So it doesn't seem to have anything to do with which window mode someone is using at this stage.

@lovlinus  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.  Disable the EA App's overlay as well, which I believe is under Settings > Application.

Don't open anything other than the EA App.  Start the game in windowed fulllscreen, then try again to change a graphics setting.

I think all I had to do was repair the game 😞 I forgot about that option, or I would've tried it before all this haha. Thanks for all the help!

Unfortunately for me I tried repairing and I have tried alt tabbing and lowering my refresh rates in the game options. I even tried script mod testing but honestly it worked fine in a different save file. So mabey this one is corrupted? No idea? Might have to refix the game or something by doing a sims 4 thing where I take the old stuff I wanna keep but the delete the stuff I don't need then it makes a new sims 4 and stuff. No idea but idk. Or just re evaluate the mods?

So far the following are things that have worked for different people, sometimes just one, sometimes all:

• repairing the game
• starting a new save
• running the game (and EA App/Origin/Steam) as admin

So I'd say try each of those in turn, and then together, to see if it helps.

I still keep getting the odd report over on my various social platforms about this. I direct people here to click me too or add their info in a reply, but not all have that I can see. It doesn't seem to be such a widespread problem that it's affecting lots and lots of people, but enough that the reports keep trickling in.

Ok so I tried asking , well relying to someone similar, and someone has a great solution for now! Ok so it's this, disable the home key press Fn and then the windows key. It disables it and it won't just go crazy all of a sudden. Then just exit in and out the game using alt tab. Thank God I found this out when I did bc it was literally not making me want to play the sims 😅

Romans 5:15-16

Thank you to ItsOnlyThee for helping us out. They really helped save a whole comunity of problems😅👌 

https://www.reddit.com/r/Sims4/comments/w0rt43/white_screen_after_pressing_home_key/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=2

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@robofoxartist wrote:

Ok so I tried asking , well relying to someone similar, and someone has a great solution for now! Ok so it's this, disable the home key press Fn and then the windows key. It disables it and it won't just go crazy all of a sudden. Then just exit in and out the game using alt tab. Thank God I found this out when I did bc it was literally not making me want to play the sims 😅

Romans 5:15-16

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I suspect all you've done is prevented you from accidentally tabbing out (which is what pressing the windows key does), not actually solved the underlying problem. Great if you never need to tab out of the game and in again by other means, if it just prevents you from doing that accidentally, but others who want or need to tab in and out of the game are still going to have this problem.

'Tabbing out' is a shorthand way of saying going from the game window to the desktop or to another window you have open in the background, and 'tabbing in' is when you go back to the game window again. It's called tabbing in/out because the common way of doing it is to press alt+tab to 'tab through' the different windows you have open and choose the one you want to bring to the front. Try doing it with the game open and see if you get the white screen again.

@pictureamoebae  Older games often don't respond well to an alt-tab when the game is running in fullscreen mode.  If you (or anyone else reading) would like to keep the fullscreen look with the alt-tab functionality, it would be best to play in "windowed fullscreen" (Borderless in any other game) rather than standard fullscreen mode.

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@puzzlezaddict wrote:

@pictureamoebae  Older games often don't respond well to an alt-tab when the game is running in fullscreen mode.  If you (or anyone else reading) would like to keep the fullscreen look with the alt-tab functionality, it would be best to play in "windowed fullscreen" (Borderless in any other game) rather than standard fullscreen mode.

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Yes, we’ve already discussed this. People are having the same issue playing in windowed and windowed fullscreen mode. It’s how I initially found out about it, because people were coming to me for help as it was happening while they were hotsampling with srwe, which needs you to be in windowed mode. They thought it was a hotsampling problem but it turns out it isn’t, it’s an issue with tabbing out and in again (which you need to do a lot when hotsampling).