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puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

Re: I bought and downloaded 2 of the latest kits, The game has not recognised them.

@StormzyBby19  Please run a search for each of your missing kits.  These are their folder names:

SP58: Comfy Gamer

SP59: Secret Sanctuary

SP60: Casanova Cave

So if you're looking for Secret Sanctuary, search for SP59 .  Open a File Explorer window, click This PC in the left panel, and enter SP59 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

Do the same for the other kit.  Finally, do this for a pack that IS loading, for example EP01 is Get to Work, and EP05 is Seasons.

4 Replies

  • StormzyBby19's avatar
    StormzyBby19
    7 months ago

    I have attached the screenshots down below, they are in the correct installation paths I think. The only thing I can see that is different with the SP's is that there is no Delta on the end of the folder unlike the EP that I tried which does have that.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @StormzyBby19  That looks fine.  I should have asked for clarification before, but are all the items from each pack missing, or only some?  I thought all since you said the game didn't recognize the kits, but maybe I got that wrong.  The reason I ask is that clutter items missing is a known bug after the patch:

    https://answers.ea.com/t5/Bug-Reports/Clutter-items-not-showing-up-in-Build-Buy/td-p/14393957

    But if nothing from either pack is loading, that's a separate issue.

  • StormzyBby19's avatar
    StormzyBby19
    7 months ago

    Hi! Thank you for your help, while the actual kit names aren't showing up on the list of packs you have in the game, at least I can access the premade room for the items of it. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @StormzyBby19  Then do you think you have the issue in the bug report?  I can merge your posts if so.  Otherwise, I would try deleting one of the kits' folders, one directly in "The Sims 4" rather than in the Installer folder, and reinstalling it.  You'd need to close the EA App and kill the EABackgroundService in the Task Manager first.

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