Re: My sims 4 isnt turning on after downloading epic games

I can't uninstall it with the Revo Unistaller. It tells me to turn off the EA app first, even though it's already turned off.

@puzzlezaddict I can't uninstall it with the Revo Unistaller. It tells me to turn off the EA app first, even though it's already turned off. (I'm writing this again bc I'm not sure I responded to you with the previous one)

@Aesteq_  Kill the EA App and the EABackgroundService in the Task Manager, the latter being listed under background processes.

@puzzlezaddict  I unistalled the EA app and installed it back, and it still redirects me to Epic Games. 

@Aesteq_  Then uninstall Sims 4 with Revo as well, and reinstall it through the EA App.  Before doing so, rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4" in its name.  That will keep Revo from flagging it for deletion.

@puzzlezaddict Will it delete my expansion packs, stuff packs, etc? Or will it be fine?

@Aesteq_  Your DLC is all owned by your EA account, so you'll be able to reinstall it whenever you want and on however many computers you want.

@puzzlezaddict  I unistalled The Sims 4 and reinstalled it, and it still redirects me to Epic Games

@Aesteq_  I really don't know what to tell you; this shouldn't be happening at all.  Did you get any packs at all from the Epic store?  If not, you could unlink your EA and Epic accounts, which should fix the problem.  But if you claimed the free packs from Epic a few months ago (Jungle Adventure and a couple others), then you'd lose those packs.

The alternative, of course, is to install the game through the Epic launcher and use that to play.

@puzzlezaddict I downloaded The Sims 4 through Epic Games and now it works, but it did delete all my previous saves.

@Aesteq_  Please find the folder the game is reading.  Here's how:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Open that Sims 4 folder, then the saves folder inside, and take a screenshot of the contents of that folder.  Please post it here, along with the location of the Sims 4 folder as the game reports it.