Re: Purchased Stuff Pack showing as "unowned"

@EA_Solaire It is currently active. But I read in another thread in here that it changed when it moved from Origin to EA and with the new update. So now its the basegame + go to work + a stuff package instead of "dine out". I haven't recieved or heard anything about the sudden changes so I've just chosen to quit my membership today

7 Replies

EA_Solaire
Community Manager
3 years ago
@sandraronild

If you're an EA Play Pro member, you still get access to Dine Out as well- if that is no longer showing for you, we'll need the live support team to look over your account and see what's going on. Here on AHQ, I don't have access to your account to take a look.

You can contact the live support team through Twitter or Facebook so they can investigate this further with you.
roberta591
Hero (Retired)
3 years ago
@sandraronild Ibought the deluxe game when it first came out. Somewhere it changed to a bundle with Dine Out. I didn't pay for it - I just noticed it and the game still worked so I left if alone. Recently I get the message that Sims 4 + Dine Out is leaving EA play (huh). Then I noticed that the base game was there but the bundle was gone. I just bought Dine Out and the game was happy again.
sandraronild
3 years ago
@EA_Solaire
As you adviced I wrote to them on Twitter. The acces to Dine Out is unfortunately removed and replaced with Get to Work.
EA_Cade
The Sims Team
3 years ago
Heya @sandraronild,

Any subscribers on PC who entitled the DDX content (Dine Out GP, Kids Room SP) prior to October 18th will keep all the DDX content as long as they are members.

Did your membership recently lapse? Otherwise you should still have this content.
sandraronild
3 years ago
@EA_Cade
I'm not sure what DDX means... But no I got 6 more months of the membership as I chose to quit the membership now the games I already bought prior are the ones I get with the membership. It was explained to me when I wrote to EA Help on twitter, that Dine Out is removed and replaced with Get To Work. It's a change made as the basegame became free to play on October 18th. Very frustrating...
EA_Solaire
Community Manager
3 years ago
@sandraronild

Could you check your account again please and let me know if you're able to download and access Dine Out now?
EA_Cade
The Sims Team
3 years ago
Hey all,

This issue should now be resolved, if you still can't access Dine Out please let us know.