Having the same issue as everyone else with royalty & legacy redeeming the code and then not downloading, and unable to trigger the download at all. Am chatting with an EA agent who then ends the chat when he has no solution? EA i spent $60 - surely I deserve a better outcome?
Thanks for your reply but the trusted third-party seller told me to contact you guys as its an issue on your end. I can see here on the forum many people are experiencing the same issues. So if you could please help me out, thank you:
Community ManagerHey jade_reardon89,
I've merged your post into the main thread for this topic. Unfortunately, if you're unable to redeem a code purchased from a third-party retailer, you'll need to contact that retailer for support, as there's nothing we can do on our end. Please take a look at the accepted solution for more information. Thanks!
I have the same problem...
