Forum Discussion
jade_reardon89
2 months agoNew Novice
Having the same issue as everyone else with royalty & legacy redeeming the code and then not downloading, and unable to trigger the download at all. Am chatting with an EA agent who then ends the chat when he has no solution? EA i spent $60 - surely I deserve a better outcome?
EA_mplsnow
Community Manager
2 months agoHey jade_reardon89,
I've merged your post into the main thread for this topic. Unfortunately, if you're unable to redeem a code purchased from a third-party retailer, you'll need to contact that retailer for support, as there's nothing we can do on our end. Please take a look at the accepted solution for more information. Thanks!