I've had Sims 4 for a while now and I'm using the ea app and just recently like in January, it just freezes everything to the point my mouse won't move and won't let me click on anything. I have tried to repair the game and restarting and uninstalling and reinstalling and its still doing the same thing I have a windows PC and I don't know what else to do. Please help!
@AshleeHauver As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know when the game freezes, for example on a loading screen or randomly during gameplay.
It still hasn't changed. I didn't have a button to click on the "run the 64 bit DxDiag"
@AshleeHauver I've merged your post with the master thread for freezing and crashing on a Surface Pro 7. Please see the accepted solution on page one for suggestions.
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