Re: Sims 4 keeps crashing

@SqUidG3  Thanks for the dxdiag, which lists a number of failed Windows updates.  While these may have nothing to do with the Sims 4 issue, they should be addressed regardless.  So please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

For the Sims 4 crashes, I only see two, both of which are breakpoint errors.  This type of error can have a number of causes, but in your case, I think the game may be running out of memory.  While 8 GB RAM is sufficient for Sims 4, multitasking could eat into that, and your computer's page file, where the processor stores overflow data that doesn't fit in RAM, is artificially low.  So the place to start is by increasing the page file size.  Here's how (option three):

https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three

Please set the minimum to 12000 and the maximum to 20480.  Your computer's system drive has plenty of space to accommodate the increase.  Restart your computer afterwards and before trying to play.

If Sims 4 crashes again, I'd like to see the corresponding crash dump.  Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from after we started troubleshooting here.

If there is no Sims 4 .dmp file, you can enable them:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a free filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

While testing, please keep using a new save in the new Sims 4 folder, and don't add any mods or custom content until the game is running properly without crashing.