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Nina13132012's avatar
Nina13132012
Rising Newcomer
2 days ago

Invalid Game license error

Hello. I have had this error for a while now, and i can NOT seem to find a solution for it. Ever since i have switched to an ASUS Vivobook and installed EA and my Sims 4 over here, I genuinely cant start my game.Everytime i try to, an error ,,Game License Invalid'' pops up.I have tried everything.

1.Clearing cache,

2.Restarting computer, app,

3.Reinstalling EA and the Sims 4,

4.Dug deep into the location folder and such.

I am very devastated and upset as i spent a lot of money on add-ons and i really just miss playing the game itself in general. If anyone has a solution for this or any advice on what i should do, i would be very grateful. Also, i will put a screenshot of the error below.

 

ea app

1 Reply

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey Nina13132012​ 

    I've moved your post from the Polish EA forums to the English EA Forums. 

    Have you tried deleting the license folder already? Can't determine what you've meant by "Dug deep into the location folder and such." 😉If not, let's try this step as it might be a solution to this issue. 

    • Completely close the EA App.
      • Open Task Manager and end:
      • EA App
      • EA Background Service
      • EADesktop
    • Press Windows + R
      • Enter:
        • %ProgramData%
      • Navigate to:
        • Electronic Arts\EA Services
      • Move or delete the License folder.
    • Launch the EA App as Administrator and try starting Sims 4

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