Re: Sims 4 Kits not showing up...again

Hey all, 

We are currently investigating this issue to determine the root cause, if you could share with us an EA Error Report ID, it would greatly aide us in narrowing down the specific issue occurring here 🙂 

From inside the EA app:

1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
2. Choose the Type of problem you’re having.
3. Tell us about the issue you’re having in the Description of problem box.
   • If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box.
   • You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
4. Check the box next to Share diagnostic information when report is submitted.
5. Click Submit report and wait for it to complete.
6. Post your Report ID here.

Thanks!