Re: Sims 4 unrecognized video card

this is my file information help plz

@marina_dawod123  I've split your post into its own thread, since you have a different issue and a different graphics card than the person in the other thread.  (I also changed the title of your thread.)

Before you do anything else, run any pending Windows updates—your dxdiag lists a few update errors.  Click the Windows icon in the lower left corner of your screen, select Settings > Update & Security, and click the button to check for updates.  If there are a number of them, it may take a few tries to get them all to run.  Then restart your computer if it doesn't restart on its own.

Next, please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If it crahes or otherwise doesn't load, move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then launch the game again.  (This will create a clean folder with no content.)  Let me know how it goes.  If you get crashing even in the clean folder, please run another dxdiag and attach it just like you did the last time.

The unrecognized video card error can be fixed, but the first thing to do is to get the game working.