Re: The Sims 4 heavily lags after installing 2 new expansion packs?

I use a PC (Dell Inspiron Laptop). I have no idea what dxdiag means or how to find that out...

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Okay, I followed your instructions and this is what it showed...

Your graphics chip is below minimum requirements so how high do you have your graphics settings ?

Also check for new drivers: Intel Download Center: https://downloadcenter.intel.com/

Do you have a lot of files in your tray folder ?

Okay the graphics setting on my Sims game is set to the second highest, should I put it a notch lower or should it be fine there?

I downloaded the Intel thing and installed it, it recommended an update to my laptop's Bluetooth settings (I know that has nothing to do with the game but I was like "whatever" and just allowed it to update)

I don't know what a tray folder is, could you explain how to check if it's empty?

Thank you so much for helping me!

documents\electronicarts\thesims\tray

Check if you have a lot of files in there. This is your library content. If you move it to the desktop, you're library will be empty but it won't affect your game.

It was full of stuff. I just moved the file over into the desktop folder. It's no longer under Documents/EA/The Sims

And do you still have the lags or are they gone ?

I just checked and they're still there. It lags so much the game is virtually unplayable. It's so frustrating.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.