Re: You must have The Sims 4 registered to your EA account to access online features

I'm also having this issue. I noticed it about two days ago. No change with my email account. US - Windows 10 Home V1703. I also own a physical copy.

🤭 Okay this worked for me. Signed out of Origin completely. Restarted computer (may not need to, I do so out of habit). Signed back in and started The Sims 4 from Origin and not the shortcut on the desktop. Communities are showing and connected. Quit the game and checked to make sure desktop shortcut also working. All works for me now, best of luck folks! 😉

@Csdream02 I followed your instructions and it worked. I'm back in the gallery now. I'm not sure WHY it worked, as I had logged in and out and restarted so many times already, but it did. Huzzah!

Oh wow, @Csdream02 you're a lifesaver!! 🥳 It's working now, which is weird because I tried to solve this problem by logging out and back in before. It must've been because I opened it from Origin first this time. Has this worked for anyone else?

Working for me too 🙂. thaks

Oh my gosh, @Csdream02, thank you so much ! I just tried what you said and it worked perfectly. :eahigh_file: Thanks a bunch !!

Thank you for working on this. Appreciate it!

Yay! Sry about the late reply but I've been playing since, lol!  Glad to hear that worked for ya'll and ::it was fixed:: 😉 

@alltheangels_x @patzthey @Csdream02 @nanda-fr @captianfabulous @notsosmallfry @vanessamarieb_13

Hello again 🙂

My team has been trying to track down why only certain users were affected by this issue.

If any of you would be willing to provide some additional details, it would be greatly appreciated.

• How did you acquire The Sims 4?
  • Was it a digital download purchase through the Origin client?  Origin.com?  Thesims.com?  A different website?  Or was it a retail box copy?
  • Did you have to enter a code to redeem the game?
    • If so, where did you enter the code?  (Please provide specific details if possible.)
    • Did you have an online connection when redeeming the code?

I bought a physical copy at my local Wal-Mart. I had the game already installed on my computer - as I had played the free trial through Origins. I put the code into the Origins loader, and I was connected through the internet. I hope I'm being clear enough about this, if you need further clarification, let me know.

@patzthey @BASS-TZAR-RUN

Thank you, this is helpful.

Did you enter the code through the Origin client by selecting "Redeem Product Code"?  Was it was this UI?

EDIT: Never mind, we think we figured it out.  Thanks again!

Help I have the same problem rn

Hey all,

This thread has gotten a bit older now, so I've locked it to prevent any necro-posting.

If you're still having troubles with this error, please create a new thread so we can look into this with you 🙂