Realm of Magic Glitches
Sims get stuck in default pose, random dancing when sim transports, sims hand is deformed and many other glitches with the realm of magic. When will these bugs be fixed?
Forum Discussion
@Simspulse
Is your game running on a 32-bit system?
If yes read here:
https://answers.ea.com/t5/General-Discussion-and-Feedback/The-Sims-4-Update-on-Supported-Systems/td-p/7629106#
The factory reset is not only to eliminate mods problem. This is done to eliminate the possibility that the cause of errors is in the game folder. If you don't have mods just skip this step about mods,
If the game has no errors in the new clean folder, it means something went wrong with the game files.
if it still has these faults, then you should look for the reasons on your computer
I don't even know if you're on PC or Mac
And these error causes are different - depending on the system.
Not current graphics and hardware drivers, background programs such as Discord and open graphics programs. Too little free space on C drive - should be at least 20GB, too little RAM to use for the game, failed Windows updates - if you have Widows, overheating hardware.
You should understand that before we start looking on the computer I wanted to eliminate the possibility that the reason is in the game files.
One reason is already found if the game works on 32 bits, it can result in such errors. The game can be changed to 64 bits in Origin, but it depends on your system. if your system works in 32 bits, then, of course, you can't do it.
Could you post your Computer's DxDiag? You can do it only if you have Windows system
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
- @Simspulse
The problem is most probably caused by the Nvidia card. You need to update graphics drivers of this card or reinstall these drivers
By the way, check if there are also new drivers for your hardware including BIOS
https://www.acer.com/ac/en/US/content/support-product/7309?b=1&pn=NH.Q29AA.004
New drivers for your both graphics cards you can find also here
https://downloadcenter.intel.com/
https://www.nvidia.com/Download/index.aspx?lang=en-us
Asus laptops often have a pre-installed gift - Nahimic program. If you have this program, uninstall it. It conflicts with game files.
You have two graphics card. To check which card your game use find in the TS4 game folder in Documents text document file "Config". You can post it here like you have posted DXDiag
You have other system errors reported also. There may be two reasons for this - outdated card graphics drivers, or software errors. Because another part of the report, however, indicates graphics card drivers as suspected of another error you can but you do not need to perform a clean boot on your computer, which is also recommended as an alternative.
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
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