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dvaliciouslove's avatar
dvaliciouslove
Rising Newcomer
25 days ago

Receiving "there is a problem with your game's setup" error after latest update

Hello! This is the first time I have received this error and I don't know what to do! I already contacted EA for help, and they redirected me to post about it on the forums. What happens is when I try to launch Sims 4 to play, I receive an error stating "There is a problem with your game's setup. Please reinstall the game." (attachment provided) 

  1. I removed all cc/mods and additional files (like saves and tray) to a different location.
  2. I used Revo Uninstaller to uninstall both Sims 4 and the EA App thoroughly and did the scan after.
  3. I reinstalled both the EA App and Sims 4, which took all night, and error still remains.
  4. I tried doing a repair on the Sims 4 game, error still remains.

At this point, I have no files from the game so this is completely mod and cc free. Before the update, I had no issues. I have had played Sims 4 ever since the first game released and this is the first time I have seen this error. I have no idea what else I can do! Is the game just unplayable for me now?

1 Reply

  • dvaliciouslove​  I apologize for the late reply.  If you still need help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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