Royalty & Legacy code/bonus content issues
Sul sul,
pretty much as stated in the title. I got weak and bought the new EP bundle via a key seller. It explicitly states it is the bundle. When activating the key it also clearly stated it show...
Forum Discussion
Hi there!
I purchased The Sims 4 Royalty & Legacy GRAND BUNDLE (at G2A store). The game downloaded, but none of the additional content was shown as purchased. I can still see the extra content available for purchase in the in-game store, and none of the related items have been added to my account (they are NOT available in the game).
Have anyone of you faced a simillar issue?
I have the same issue with the same seller, they have completely evaded any responsibility for mis-selling the Grand Bundle as the base Expansion Pack.
But I couldn't find the base expansion pack in the store. There was only a bundle available - I mean in the official (ea app) store.
I have the same issue, but bought the bundle at kinguin
So I opened a new support case and eventually received the following response:
```
I just have consulted with my team and I would like to inform you that we are receiving several cases about the same issue and we are reporting this issue to team for the investigation. I would request you to please wait for some time the issue will be fixed as soon as possible. ( 1h 11m 13s )
I would be glad to provide you a timeframe but as the team is different and we haven't received any updates yet. I am unable to give you any time frame. But no need to worry the issue will be fixed as soon as possible.
```Same problem here. I bought the bundle at Instantgaming. The Royalty&Legacy appears on game and I can play everything. But the kits are missing and also I have noticed that the full bundle appears on shop like if I wouldn't have it. Let's hope they fix it soon.
Check if you got an additional code to enter for the extra stuff! It is possible that these are divided into multiple codes.
Same issue here, I've bought "The Sims 4 - Royalty & Legacy Grand Bundle" on Kinguin, and I'm missing the Kits and Digital Content.
I've contacted them, and they told me to contact EA support, which I think that doesn't make sense, since they were the ones who sold me the key.Same problem with g2a. Seller still says it's allegedly not on their end and that EA is working on resolving the issue.
I contacted the seller on G2A; he said these are collections from preorders and that I should contact EA Games not him
Exact same problem, bought mine from G2A and they told me to contact EA or wait until they fix the issue. Contacted EA if there is any update on the problem and got no response. Do u guys have any update?
I have the same problem. The seller on G2A said EA is aware of the issue and is trying to resolve it. He told me to contact support.
EA_MakoCommunity Manager
Hey szysza90,
Just to be clear, if a key was purchased from an unauthorized retailer, you'll need to work with them on any issues you encounter with the product key. These types of issues are not something we're able to assist with unless the code was purchased from a trusted retailer.
The post linked in the solution goes into more detail, or you're welcome to check our article here for more information. In this case you'll need to speak with the seller for any other options I'm afraid.
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