Royalty & Legacy code/bonus content issues
Sul sul,
pretty much as stated in the title. I got weak and bought the new EP bundle via a key seller. It explicitly states it is the bundle. When activating the key it also clearly stated it show...
Forum Discussion
Hi there!
I purchased The Sims 4 Royalty & Legacy GRAND BUNDLE (at G2A store). The game downloaded, but none of the additional content was shown as purchased. I can still see the extra content available for purchase in the in-game store, and none of the related items have been added to my account (they are NOT available in the game).
Have anyone of you faced a simillar issue?
I have the same problem. The seller on G2A said EA is aware of the issue and is trying to resolve it. He told me to contact support.
EA_MakoCommunity Manager
Hey szysza90,
Just to be clear, if a key was purchased from an unauthorized retailer, you'll need to work with them on any issues you encounter with the product key. These types of issues are not something we're able to assist with unless the code was purchased from a trusted retailer.
The post linked in the solution goes into more detail, or you're welcome to check our article here for more information. In this case you'll need to speak with the seller for any other options I'm afraid.
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