Graphic Card is not recognized

1lysara  The device IDs for both your graphics card and chip are in Sims 4's database.  So it's odd that you're getting this error, unless the driver for your Nvidia card is crashing and the system is falling back to the Microsoft Basic Display Driver.

To find out whether that's happening, open Config.log, inside Documents > Electronic Arts > The Sims 4, scroll down about 30 lines to Graphics Device Info, and see what GPU is listed.  Let me know what you find.

It's also worth updating the Nvidia graphics driver.  Go here:

https://www.nvidia.com/en-us/drivers/

and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

This is what I'm seeing.

I also updated my Nvidia Graphics Card and nothing has changed.