Graphic Card is not recognized

1lysara  The device IDs for both your graphics card and chip are in Sims 4's database.  So it's odd that you're getting this error, unless the driver for your Nvidia card is crashing and the system is falling back to the Microsoft Basic Display Driver.

To find out whether that's happening, open Config.log, inside Documents > Electronic Arts > The Sims 4, scroll down about 30 lines to Graphics Device Info, and see what GPU is listed.  Let me know what you find.

It's also worth updating the Nvidia graphics driver.  Go here:

https://www.nvidia.com/en-us/drivers/

and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

This is what I'm seeing.

I also updated my Nvidia Graphics Card and nothing has changed.

i have the same graphics card and suddenly started having the same issue after i updated my laptop!

sailormisu​  If you have an RTX 4070, your graphics card was already unrecognized; the question is why you're seeing the message again.  One reason would be if you deleted Options.ini, or the Sims 4 folder it's in, or a syncing service (like OneDrive) removed your old copy.  But it doesn't actually matter unless you continue to see the error, or you have other issues with game performance.  So let me know if either of those apply, and otherwise, just ignore the error entirely.

ah, i see, thank you! i'm not really having any issues besides the fact that my settings started resetting. i was so sure it wasn't onedrive because i turned it off ages ago, but something else must've enabled it again.