SO, i bought the Royalty and legacy pack today, and in the EA app it says i've bought it as well. But when i launch the game, its no where to be seen. I've restarted the ea app, did the stuff with the cache, repaired the game and all my DLC, restarted my PC, Refreshed the EA app and everything. I bougvht it directly from the app too. (i've seen others have issues with game codes)
Any update yet? Dealing with this now :(
I still don't have the pack installed.
I made sure it was purchased (yes) closed EA and stopped all EA tasks in task manager, cleared the cache per above instructions, restarted my entire computer (just to be safe), re-initiated EA and I STILL get the "World not installed. When this pack has finished downloading restart The Sims 4 to install it." I also tried to repair the game, then follow all of these steps. MULTIPLE times.
One thing I notices is that the E21 file has never been in the sims folder. But I double CONFIRMED it's purchased and in my game library.
What does it mean when there is no EP21 folder? Have followed all steps, repaired, etc rebooted - didn't realize I needed to be an IT expert to play. *sigh*
gnd968 No EP21 folder means R&L isn't installed. If the EA App thinks it's installed, then maybe you're looking in the wrong place? You can search your entire computer by opening a File Explorer window and clicking This PC before entering EP21 in the search field.
great so im not the only one
Dude. Same. Got the same problem and these packs aren't showing in the marketplace so it all started when they made the update that brough it. I hope they truly are working on it. How do I report the bug too? Maybe if they see more people complain about the same thing they'll be quick about it.
