Biddibon Sorry for the late reply; I've been away from the forums for a couple days.
Sims 4 won't read this folder by default, as it only looks in Documents > Electronic Arts. Documents is on C by default, and if E is an external drive, do NOT move the Documents folder there. Instead, you'd need to create a symbolic link to tell the game where to look:
If you've already done this, double-check that the symlink is still intact, AND that it's in the exact location that the game is reading now. You can see its location by right-clicking the symlink and selecting Properties > General: it should list its location and the folder it points to. For the game, here's how to find the full path to the folder it's reading:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Keep in mind this location may have changed due to a Windows update.
