Forum Discussion

clarawful's avatar
clarawful
Rising Novice
2 months ago

Screen goes black a couple seconds after I load into a lot

The game seems to work fine in CAS, but when i try to actually play on a lot/go into build mode, it crashes almost immediately, regardless of which lot I choose. The screen turns black and I have to ...
crashing
custom content (cc)
mods
no cc or mods
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    30 days ago

    clarawful  This may not have anything to do with Sims 4, at least not directly.  This particular service is part of the Intel Computing Improvement Program, which is fine to have installed but doesn't need to be running while you play.  The same can be said for other services that might be active.  So please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.  And make sure this Intel service isn't showing, or shut it down.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

puzzlezaddict's avatar
puzzlezaddict
Hero+
30 days ago

clarawful  This may not have anything to do with Sims 4, at least not directly.  This particular service is part of the Intel Computing Improvement Program, which is fine to have installed but doesn't need to be running while you play.  The same can be said for other services that might be active.  So please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.  And make sure this Intel service isn't showing, or shut it down.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

  • clarawful's avatar
    clarawful
    Rising Novice
    28 days ago

    I LOVE YOU... I think this might be a computer/graphics card issue moreso than a Sims 4 issue now, but you just made the issue so much less annoying. I have an HP All-In-One and I guess they're not really meant for gaming, let alone something like Sims 4 with my giant mods folder attached, so I think I need to invest in an actual PC, but until then, my game is running pretty good!! :D I did the clean boot and disabled everything except the EA background thing, and now my game can stay on for super long period of time without crashing. I experienced one crash yesterday, after playing for about an hour, but then I played in build mode for several hours last night, and it didn't crash once. THANK YOU

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      27 days ago

      clarawful  I'm glad to hear it's working.  You may find that some other programs don't work because of the clean boot, just as the EA App wouldn't work without the EABackgroundService enabled, but you can always reenable the relevant service(s) when necessary.  And it's fine to leave other services disabled indefinitely.

      If and when you're ready for a new computer, feel free to ask for help here, for suggestions within your price range, or a list of hardware to look for, or a second opinion on something you've picked out already.

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