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tinypartical's avatar
tinypartical
Seasoned Newcomer
11 months ago
Solved

SDX drop items not showing

The new items are not showing up since the SDX drop. When i first opened the game I got the promts for the quests for the extra content and completed them all and claimed the rewards. Later on i looked on BB and CAS for the other new items and could not find any of them as well as the new items that i unlocked through quests. I have reinstalled my game, repaired the game, removed all cc/mods, cleared the cache, removed save files and nothing has worked. After trying a few things i think i have some of the new hair styles and colour swatches on dresses but not other things like build/buy stuff or new clothing items. 

  • tinypartical  Sometimes the items don't show as new, so please make absolutely sure they're not present and simply hiding in plain sight.

    If that's not the case, open Documents > Electronic Arts > The Sims 4 and trash the content folder inside.  This will remove the SDX download.  Open the game again to prompt a new download; if it doesn't start, open Options > Game Options > Sims Delivery, and click the box to check for new content.  Give it some time to download, then quit and reload and look for the items again.

60 Replies

  • Hi all. I had the new items from the recent 25th Anniversary sims delivery (marble counters, new floors, new clothing items, etc) but now they're gone! How do I get them back? I've uninstalled, reinstalled, disabled and re-enabled mods. Refreshed Sims Delivery and it says I'm up to date. Started from scratch basically and I cannot get them back... HELP!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    rastalove57  Please check again now, as the items are now part of the game itself.  All SDX content is added to the game proper with the next update.

  • My SDX from the "Pride" items shipped yesterday didn't arrive for me. The other times, the items always arrived normally, but not this time. The settings are default. I've tried to check if there were any downloads and nothing. I tried to get the items in the gallery, but it says I don't have the content. The notification did not arrive as it did for everyone. I just wanted to enjoy the news like everyone else, but it didn't work for me this time, I'm upset.

  • rosemow's avatar
    rosemow
    Hero
    9 months ago

    Make sure that you are updated to the latest game version. If you are not, this  would be the cause of the issue.

  • BruLiu24's avatar
    BruLiu24
    Rising Rookie
    9 months ago

    I think it's on the current version, which is 1.113.297.1020 DX11, right?

  • BruLiu24's avatar
    BruLiu24
    Rising Rookie
    9 months ago

    In the "content" folder of The Sims 4 files I found this, but I don't know if it should be it. (I highlighted it in red)

     

  • I am missing the new objects from the newest base game update. I had them at one point and used them in my build, and now they're gone. If I try to load them in from the gallery, it claims they've been removed and that I don't own them.

    I didn't delete any files on my laptop to have caused this. I've reported it as an error and received no help. 

  • I haven't played daily in a few weeks but I was still expecting to receive the SDX drops. I know for sure that I haven't received the most recent one in April 2025, but there may be more. I've tried to repair the game twice with no luck. How can I fix this and receive the drops?