PinkGirl2007 If you use Reshade or GShade, please remove it and repair the game (again). The errors in your dxdiag are most commonly related to one of these, at least at the moment.
If that doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
jjaasslleeeenn Please post a screenshot of the error you're getting. Please also provide a dxdiag, that is if your computer runs Windows. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
It was my Gshade causing the issue. Thank you so much!
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