DragonPIays Please run searches for these two packs. Open a File Explorer window, click This PC in the left panel, and enter EP11 (this is Cottage Living) in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here. Repeat for EP19 , which is Enchanted by Nature.
You should see at least three folders for each one, plus some world files that contain data for the included neighborhoods. If you don't, either the packs aren't actually installed or the search isn't finished yet.
puzzlezaddict I'm so soory for the delay, a family member has been in hospital so I haven't been able to get back to this. I've finally had time to look for the files, I've found them and attached are the screenshots. These files have been opened and played before, it's just in the last few months they have stopped working.
