Several expansion packs showing as not available

I have email proof that I have bought these packs; and I have played them all, but Cottage Living and Enchanted By Nature are showing as unavailable in the pack selection menu. Does anyone know what ...

expansion packs

missing content

puzzlezaddict

Hero+

5 days ago

DragonPIays Are you playing through Steam? I ask because Cottage Living (EP11) is installed into a copy of Sims 4 from the EA App, but I also see evidence of a Steam install.

Point is, if you're using Steam, uninstall the EA App version, clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and download only the packs you own in the EA App, not a second copy of the base game.

DragonPIays
New Novice
11 hours ago
No, I'm pretty sure it is through the EA app!

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Several expansion packs showing as not available

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