Sims 4 Add-ons missing in EA app

Hi EA Support Team,

I’m experiencing a persistent issue with The Sims 4 add-ons in the EA App.

Issue:

The Add-Ons section for The Sims 4 does not display any content (neither owned packs nor those available to purchase).

When I click any add-on marketing tile from the EA App home screen, I receive the message: "This content is no longer available for purchase."

This has been ongoing for approximately two months.

What I’ve already tried:

Signed out/in of the EA App

Cleared EA App cache

Uninstalled and reinstalled the EA App

Uninstalled and reinstalled The Sims 4

Restarted PC

Request:
Please investigate and restore access to my Sims 4 add-ons catalog (both owned and purchasable). If this is an account, entitlement, or regional storefront issue, kindly advise next steps.