Some time ago I downloaded the Sims 4 Spa Day and three CC items, a shirt, and two hairs. Soon after this my build mode became very glitchy form time to time. This makes my game become very glitchy as well. I have since removed the CC items, but it changed noting. This happens a lot in a household that never even had the CC. I love the Sims 4 and would really appreciate your help. Thank you.
could you give us some more details what you mean by glitchy ? What happens ? Do you have distortions or lags ? Graphics issues ?
Thank you for responding, most of the time in build mode I'm experiencing lots of lag. Especially when I exit out of build mode.
@Butterflyeclipse
Delete localthumcache.package file in game folder and fix the game in Origin,
Origin/Library right click on TS4 - option: repair game
I don't work for EA
Thank you for the great suggestion. That might have just fixed the bug. I will just have to wait and see because sometimes the bug appears and sometimes it does not. I will post again if the bug shows up once more. Thanks!
if the issue comes back, could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Hi, I'm so sorry I didn't respond sooner, my WIFI was out. If the bug comes back I'll be happy to post my DxDiag. Thank you for all of your help. Your the best!
Hi, the bug came back and now my game is randomly slow even out of build mode. So I got my DxDiag ready with the information from the site that you provided me with, thank you Crinrict, and deleted all of the information that I didn't need. The problem is that I have no idea how to post it. I have checked accounts and clicked on cases, but the site said I have no cases. I have looked for the attach file a lot now and I have found nothing. Do you know how to post the DxDiag? Thank You!
Use the paperclip at your answer where it says choose file.
Thank you, here is my DxDiag. I appreciate any help you can provide.
sorry for the late answer.
Your graphics drivers are a bit old. Could you try updating them from the Nvidia page: https://www.geforce.com/drivers
Could you also attach the following file to a post so I can make sure, the game uses the correct graphics card: documents\electronicarts\thesims4\config.log
Just attach it the same way you did with the DxDiag.
Thanks.
