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jhanihello56's avatar
jhanihello56
Newcomer
5 hours ago

Sims 4 can't launch, need to reinstall

I only have ea, I don’t have origin, what can I do for ea when sims doesn’t launch and keeps saying “you need to re install” i already tried reinstalling it

2 Replies

  • jhanihello56  I've split your post into its own thread because the other thread was somewhat old.

    If you're running Windows 7, please force Sims 4 to run in DirectX 9 mode.  Open the EA App, select Sims 4 > Manage > View properties, and add -dx9 to the command line box.

    If that doesn't help, or you're not running Windows 7, please post a screenshot of the error.  Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • Thank you, I’ll let you know if it worked or not my computer is a bit old lol

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