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Jcmaddalina's avatar
Jcmaddalina
New Novice
5 months ago

Sims 4 Crashing on startup

Hi there!

A few days ago, I installed the Sims 4 using EA's desktop app, and it worked perfectly. Built a house, had a save file... the next day when I went to start up the game, it crashed on open. Hardly even could play the music before it stopped working.

I ran through every diagnostic thread I could, took the file out of the EA folder, put it on the desktop. Repaired the game. Uninstalled, reinstalled, restarted the computer... 

Now I tried downloading it on Steam and playing it just to see if that would be any better, and again I'm running into the same issue. 

(Side note - I never installed mods or CC)

I attached the DxDiag as I've seen other posters do / are suggested to do. I'd really appreciate the help! 

3 Replies

  • Oh! Also I checked my graphics cards and they are all up to date, as well as my system being up to date.

  • Jcmaddalina  Thanks for the dxdiag.  Please plug your two monitors directly into your graphics card, not into the motherboard as you've currently done.

  • Jcmaddalina's avatar
    Jcmaddalina
    New Novice
    5 months ago

    I didn't even know that was something I could do... thank you so much!