I have been trying to repair my game since yesterday. Every time I try to open the game it freezes on the loading screen, the music shuts off and everything. It does nothing. It sat like that for an hour yesterday. I have repaired the game, and uninstalled both the game and the ea app and redownloaded everything and it is still doing it.
Mine is now doing the EXACT same thing. I have cleared cache, I have repaired in 4 times and still nothing. I have deleted mods, moved files. Not a single thing is working for my game to load. I'm getting hella fustrated now. I have spent the last 6 hours trying literally everything that reddit and forums have said
As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I am having the same problems but I’m on Xbox one. It would let me load in but as soon as I click on “resume” or “load game” it stops after the loading screen. Had it sitting on that screen for over an hour and still nothing.
Plumpkin069 Did you try the clean folder I described in my previous post?
Marzbarz41 Please create your own thread here. Since you're on XBox, the PC-related troubleshooting suggestions don't apply to you.
