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BobbieSim's avatar
BobbieSim
Newcomer
1 day ago

On Laptop, Update 1.121.361.1020 crashes upon startup

I have been having this problem since Update 1.121.361.1020, but I bought the Royalty & Legacy Expansion, and since the update for the release, my main Laptop monitor will glitch out upon starting the Sims 4 game from the EA launcher app, then reset to a white "booting up" screen in the Sims 4 window, but will not load the Sims 4 game after several hours. I have done a complete uninstall and reinstall several times, even after the latest update 1.121.372.1020. The rest of my games work perfectly fine. It is only the Sims 4 I am having a problem just starting up, so I know its not my laptop.

1 Reply

  • Hi BobbieSim​ 

    I moved this to PC tech for troubleshooting

    Are you using mods/cc ?

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post