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Joeharkay's avatar
Joeharkay
Seasoned Rookie
2 months ago

Sims 4 crashes with new pc

I ran sims 4 great on my 13 year old pc. My hard drive went so I purchased a gaming Laptop. An Acer Predator Helios 18. Now when I start the game and go into create a sim.  I start to create my sim about half way through it crashes. If I leave the program sit and do nothing it won't crash. I have tried what previous solution but doesn't work. 

Dxdiag

  Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Predator PH18-72
                     BIOS: V1.06 (type: UEFI)
                Processor: Intel(R) Core(TM) i9-14900HX (32 CPUs), ~2.2GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32472MB RAM
                Page File: 12619MB used, 24972MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.6.2
           DxDiag Version: 10.00.22621.3527 64bit Unicode   Card name: NVIDIA GeForce RTX 4080 Laptop GPU
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 4080 Laptop GPU
            DAC type: Integrated RAMDAC
       

 

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