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PetalEmms's avatar
PetalEmms
4 months ago
Solved

Sims 4 crashing after 22 october 2024 update

My Sims 4 keeps crashing after the update two days ago. I've tried deleted my Sims folder and disabling some of my packs, but it's still doing it. I can play okay at the sim's house but if I scroll around too much or travel, it crashes. 

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @PetalEmms  Please force Sims 4 to use DirectX 11 mode.  Open your EA App game library, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.

    Separately, your C drive is somewhat low on space.  I'd suggest trying to clear another 10 GB or so, if you can.  Your external drive has plenty of space, so it shouldn't be difficult to move over some data.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    @Shelbiz2000  It looks like you've forced Sims 4 to run in DirectX 9 mode.  Does it work better in DX11 mode?  Please undo whichever setting is forcing DX9 and let me know.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically in DX11 mode.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • jstaxxkey's avatar
    jstaxxkey
    3 months ago

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎11/‎23/‎2024 6:44 AM

    Status
    Report sent

    Description
    Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_DX9_x64.exe
    Application Version: 1.110.311.1020
    Application Timestamp: 67254670
    Fault Module Name: TS4_DX9_x64.exe
    Fault Module Version: 1.110.311.1020
    Fault Module Timestamp: 67254670
    Exception Code: c0000005
    Exception Offset: 0000000001912b2e
    OS Version: 10.0.26100.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: a286
    Additional Information 2: a286202c0e8fa891f0dd275c61875b58
    Additional Information 3: 3de5
    Additional Information 4: 3de5b64c45e8fbd414f8d67b0a0db400

    Extra information about the problem
    Bucket ID: fe318ad02f2e87907c1ae68c0bf284cc (2025184471626712268)

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