I've had sims 4 since it came out I play on my laptop and have never once experienced crashing until this update i don't have mods only some CC i love this game and it makes me so sad i cant play since the more and more I've been trying it keeps crashing more ive repaired the game and everything and cleared cache
here is my last crash log and dxdiag
8369232af5024943 If you use Reshade, Gshade, or any other utility that changes how the game looks, please remove it, then run a game repair (EA App game library > Sims 4 > Manage > Repair).
Please also remove any files in ConfigOverride.
If that doesn't help, please open the Nvidia Control Panel (right-click the desktop to see it), select Manage 3D Settings > Global settings, and choose the high-performance Nvidia processor rather than auto-select. Even if you don't want to use this setting long-term, I'd like to know know whether it helps temporarily.
If you get another crash, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this doesn't help either, please repeat the test, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
Unfortunately I tried it all and it didn’t work I removed all my cc and anything repaired the game twice and it’s still not working I’m losing hope :/
8369232af5024943 Do you have any Razer apps installed? The clean boot should have disabled them, but I vaguely remember that that wasn't enough for at least a couple of players when the associated problem first surfaced. Point is, uninstall anything from Razer and try again.
If that doesn't work, try the clean boot again but in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user data won't be available. That's fine and can be addressed later.
If this doesn't help either, please post a new dxdiag.
I do want to mention that switching to DirectX 9 mode might get around the issue. It's not a very-long-term fix since we don't know how long Sims 4 will even have DX9 mode, but you should be able to play fine for now. DX9 is a check box in the graphics options, to the right of post processing.
Same. Ive never had issues with playing offline. I recently moved so i still dont have any wifi at home and update and repair Sims 4 using my work's wifi every week. It wouldve been nice to be able to play my game offline at home, but since the updates the crashing hasnt been fixed. I never used mods of any kind so i know any additional downloads arent the problem...
Huey_Avocado Please describe how the game crashes in more detail, for example does it crash on a loading screen, or when you're playing a specific save or a specific lot?
Please also provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Hi there! I am having the same issue with Gshade and my game crashing. The game will load perfect and the Gshade menu will load, but as soon as I try to enable a preset, the game crashes. I have uninstalled Gshade and repaired my game. I have also reinstalled Gshade to Direct 9 instead of 11. I don't know how to fix it.
mamakcxo Please force Sims 4 to run in DirectX 11 mode. Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.
You'll also need to remove the DX9 version of GShade and run a repair. Please test the game without GShade at least once, and if it's fine, you can try installing the DX11 version.
