Forum Discussion

catbtch's avatar
catbtch
5 years ago

Sims 4 crashing badly DURING CAS

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.69.59.1020 What ex...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

Hi @catbtch 

Could you please post the following info

  1. Your Computer's DxDiag
  2. If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
  3. The following file: Documents\electronic arts\the sims 4\config.log

You can upload DxDiag and config.log directly to your post.

For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through)

  • catbtch's avatar
    catbtch
    5 years ago

    Hi Crin, sorry for the very delayed reply! On the day that I posted here I had spent a couple hours trying to solve my Sims crashing, during which I had to force shut down my laptop about four times. Unfortunately, I think this crash actually broke my computer - just a day later, my pc would not turn on or charge (I have never had issues with my pc and it's only a year old). I have only just received my laptop back after having to have the motherboard replaced. As all my data is gone, I can't post the DxDiag or any files. I'm in the process of downloading all my Sims games again - I'll let you know if I still experience the same crash. I worry that if I do I will have to stop playing Sims as I don't want to risk having another motherboard die. ☹️ 

    Thanks for taking the time to reply!

    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @catbtch Guess it's a question of what was first, the motherboard dying or the game crashing. I really don't think the game crashing should cause severe damage to the motherboard.

      Let me know how it goes and we'll take it from there.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,878 PostsLatest Activity: 34 minutes ago