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Ralana2727's avatar
Ralana2727
Seasoned Newcomer
25 days ago

SIMS 4 WONT LOAD???

(I am not tech savvy at all so i have no understanding of how to explain this well😭) 

Hi, I recently downloaded the sims 4 game for the first time on 6/23. i acquired some mods over those few days including on 6/26. My computer auto updated 6/26 and now the game will not load at all. When I open the game through EA or on desktop it throws a black screen then freezes on the intro. I'm glad I'm a newbie and didn't have a ton of time and effort put into the game yet, but it's still frustrating. here are the steps I've taken so far:

I cleared cache, restarted the app, uninstalled the new updates, restarted my computer, moved mods/ content folder out of sims folder, restarted game, crashed, exited game, removed mods folder to desktop, opened game, still frozen, got fed up, uninstalled sims 4 and EA app, deleted all mods and content related to the game. reinstalled both. Still nothing will load. Also, the EA app is really laggy after reinstalling. I genuinely don't know where to go from here. I ran dxdiag based on other posts and will attach it below. 

1 Reply

  • Ralana2727​  Thanks for the dxdiag.  Please change the two settings listed in this post from bibliomak:

    Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525

    The thread was originally for a different model Surface, but it applies to yours as well.

    As for why the EA App is lagging, I don't know.  But if the above doesn't help with the App itself, I would uninstall it again and restart your computer, then download a fresh copy of the installer and run it as an admin: right-click and select "Run as administrator."  This can help with installation-related issues.

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