Sims 4 crashing during traveling screen.

miyukimiumiu  The infinite loading screen and crashes may or may not be related.  For the first, does the lot you're trying to load have the Off the Grid trait?  If so, please remove it, which you can do in Build mode.  Click Load Game rather than Resume, which will take you to Manage Worlds.

For the crashing, does it happen each time you tell your sims to travel to the hotel lot?  Can you load that lot in Build mode?  Is there a pattern to the other crashes, for example did they happen on the same lot or at the same sim-time of day?

Your dxdiag lists a number of crashes that are probably unrelated to Sims 4 but worth addressing.  Please open the Task Manager, click the Startup icon, and tell the Acer Registration software NOT to start with Windows.  If WinZip is on the startup list, disable that at startup too.  Both of these are crahing repeatedly, and you don't need either one running when not actively in use.

Jehane40  The user's dxdiag shows they've most recently been running the DirectX 11 version of Sims 4.  If DX11 weren't installed, the game wouldn't open in DX11 mode at all.  And any computer that can run DirectX 12 (as theirs can) also supports DX11.