Sims 4 digital deluxe (pre-ordered & pre-loaded) won't startup.

Question

i don't understand why I haven't seen a solution to this yet....

i pre-ordered and pre-loaded (days ago). When I go to play it just thinks for a few seconds then.... nothing. No errors, no white screen, no title.... nothing!! I've tried playing using desktop icon, start menu, multiple links-to-play thru Origin... all do the same thing.

I REALLY don't want to uninstall and re-install.... what's the point of pre-loading?

I never got the demo and this is my first purchase thru origin.

Answer

Here's my DxDiag------------------System Information------------------Time of this report: 9/2/2014, 20:49:48&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: FUGET64-PC&nbsp;&nbsp; Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: COMPAL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: CANTIGA_&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: Ver 1.00PARTTBL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM)2 Duo CPU&nbsp;&nbsp;&nbsp;&nbsp; P8700&nbsp; @ 2.53GHz (2 CPUs), ~2.5GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 4096MB RAMAvailable OS Memory: 4090MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 2181MB used, 5998MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:&nbsp;&nbsp;&nbsp; 0/4 (retail)DirectDraw:&nbsp; 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:&nbsp; 0/9 (retail)DirectSound: 0/5 (retail)DirectShow:&nbsp; 0/6 (retail)---------------Display Devices---------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Card name: NVIDIA GeForce 9600M GT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: NVIDIA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chip type: GeForce 9600M GT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DAC type: Integrated RAMDAC&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Key: Enum\PCI\VEN_10DE&amp;DEV_0649&amp;SUBSYS_003114C0&amp;REV_A1&nbsp;&nbsp;&nbsp;&nbsp; Display Memory: 2284 MB&nbsp;&nbsp; Dedicated Memory: 495 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared Memory: 1789 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current Mode: 1280 x 800 (32 bit) (59Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Name: Generic PnP Monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Model: unknown&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Id: CPT1401&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Native Mode: 1280 x 800(p) (59.969Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Output Type: Internal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2umDriver File Version: 9.18.0013.4052 (English)&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 9.18.13.4052&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDI Version: 10&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Model: WDDM 1.1&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp; Driver Date/Size: 7/2/2014 13:48:32, 17555104 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: Yes&nbsp;&nbsp;&nbsp; WHQL Date Stamp:&nbsp; Device Identifier: {D7B71E3E-4509-11CF-A478-3C201CC2C435}&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vendor ID: 0x10DE&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device ID: 0x0649&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SubSys ID: 0x003114C0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revision ID: 0x00A1&nbsp;Driver Strong Name: oem60.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section013:9.18.13.4052😛ci\ven_10de&amp;dev_0649&amp;subsys_003114c0&nbsp;&nbsp;&nbsp;&nbsp; Rank Of Driver: 00E00001&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C&nbsp;&nbsp; Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D9 Overlay: Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DXVA-HD: Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDraw Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AGP Status: Enabled-------------Sound Devices-------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Speakers (2- High Definition Audio Device)&nbsp;Default Sound Playback: Yes&nbsp;Default Voice Playback: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware ID: HDAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0268&amp;SUBSYS_14C00031&amp;REV_1000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer ID: 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product ID: 65535&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type: WDM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: HdAudio.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.01.7601.17514 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 11/20/2010 20:23:47, 350208 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other Files:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Provider: Microsoft&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Accel Level: Basic&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0xF1F&nbsp;&nbsp;&nbsp; Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0&nbsp;Static/Strm HW 3D Bufs: 0, 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Memory: 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Voice Management: No&nbsp;EAX(tm) 2.0 Listen/Src: No, No&nbsp;&nbsp; I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Microphone (2- High Definition Audio Device)&nbsp; Default Sound Capture: Yes&nbsp; Default Voice Capture: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: HdAudio.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.01.7601.17514 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 11/20/2010 20:23:47, 350208 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0x1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Format Flags: 0xFFFFF&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Microphone (2- High Definition Audio Device)&nbsp; Default Sound Capture: No&nbsp; Default Voice Capture: No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: HdAudio.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.01.7601.17514 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 11/20/2010 20:23:47, 350208 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0x1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Format Flags: 0xFFFFF-------------------DirectInput Devices-------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Mouse&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: n/aVendor/Product ID: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Keyboard&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: n/aVendor/Product ID: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Microsoft eHome Infrared Transceiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x045E, 0x006D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Microsoft eHome Infrared Transceiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x045E, 0x006D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Microsoft eHome Infrared Transceiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x045E, 0x006D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Microsoft eHome Infrared Transceiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x045E, 0x006D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x8086, 0x2937| Matching Device ID: usb\root_hub| Service: usbhub----------------Gameport Devices----------------------------PS/2 Devices------------+ Standard PS/2 Keyboard| Matching Device ID: *pnp0303| Service: i8042prt|+ Microsoft eHome Remote Control Keyboard keys| Matching Device ID: hid\irdevicev2&amp;col05| Service: kbdhid|+ Microsoft eHome MCIR Keyboard| Matching Device ID: hid\irdevicev2&amp;col06| Service: kbdhid|+ Microsoft eHome MCIR 109 Keyboard| Matching Device ID: hid\irdevicev2&amp;col07| Service: kbdhid|+ Terminal Server Keyboard Driver| Matching Device ID: root\rdp_kbd| Upper Filters: kbdclass| Service: TermDD|+ Synaptics PS/2 Port TouchPad| Matching Device ID: *pnp0f13| Upper Filters: SynTP| Service: i8042prt|+ HID-compliant mouse| Matching Device ID: hid_device_system_mouse| Service: mouhid|+ HID-compliant mouse| Vendor/Product ID: 0x0461, 0x4D42| Matching Device ID: hid_device_system_mouse| Service: mouhid|+ Terminal Server Mouse Driver| Matching Device ID: root\rdp_mou| Upper Filters: mouclass| Service: TermDD------------------------Disk &amp; DVD/CD-ROM Drives------------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: C:&nbsp;Free Space: 113.2 GBTotal Space: 238.5 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: Hitachi HTS723225L9A360 ATA Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: D:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: Optiarc DVD RW AD-7560S ATA Device&nbsp;&nbsp;&nbsp;&nbsp; Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes--------------System Devices--------------&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) WiFi Link 5300 AGNDevice ID: PCI\VEN_8086&amp;DEV_4235&amp;SUBSYS_10018086&amp;REV_00\4&amp;6265303&amp;0&amp;00E2&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_8086&amp;DEV_293E&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;D8&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934Device ID: PCI\VEN_8086&amp;DEV_2934&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E8&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: JMB38X SD/MMC Host ControllerDevice ID: PCI\VEN_197B&amp;DEV_2382&amp;SUBSYS_003114C0&amp;REV_00\4&amp;19086DBD&amp;0&amp;00E4&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41Device ID: PCI\VEN_8086&amp;DEV_2A41&amp;SUBSYS_003114C0&amp;REV_07\3&amp;11583659&amp;0&amp;08&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293CDevice ID: PCI\VEN_8086&amp;DEV_293C&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;D7&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family SMBus Controller - 2930Device ID: PCI\VEN_8086&amp;DEV_2930&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;FB&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: SDA Standard Compliant SD Host ControllerDevice ID: PCI\VEN_197B&amp;DEV_2381&amp;SUBSYS_003114C0&amp;REV_00\4&amp;19086DBD&amp;0&amp;02E4&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Mobile Intel(R) 45 Express Chipset Series Processor to DRAM Controller - 2A40Device ID: PCI\VEN_8086&amp;DEV_2A40&amp;SUBSYS_003114C0&amp;REV_07\3&amp;11583659&amp;0&amp;00&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293ADevice ID: PCI\VEN_8086&amp;DEV_293A&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;EF&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9M/M-E 2 port Serial ATA Storage Controller 2 - 292DDevice ID: PCI\VEN_8086&amp;DEV_292D&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;FD&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Realtek PCIe GBE Family ControllerDevice ID: PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_003114C0&amp;REV_02\4&amp;9710D5D&amp;0&amp;00E3&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948Device ID: PCI\VEN_8086&amp;DEV_2948&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E4&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939Device ID: PCI\VEN_8086&amp;DEV_2939&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;D2&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9M/M-E 2 port Serial ATA Storage Controller 1 - 2928Device ID: PCI\VEN_8086&amp;DEV_2928&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;FA&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: NVIDIA GeForce 9600M GTDevice ID: PCI\VEN_10DE&amp;DEV_0649&amp;SUBSYS_003114C0&amp;REV_A1\4&amp;14870AC0&amp;0&amp;0008&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family PCI Express Root Port 4 - 2946Device ID: PCI\VEN_8086&amp;DEV_2946&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E3&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938Device ID: PCI\VEN_8086&amp;DEV_2938&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;D1&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9M LPC Interface Controller - 2919Device ID: PCI\VEN_8086&amp;DEV_2919&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;F8&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944Device ID: PCI\VEN_8086&amp;DEV_2944&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E2&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937Device ID: PCI\VEN_8086&amp;DEV_2937&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;D0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 82801 PCI Bridge - 2448Device ID: PCI\VEN_8086&amp;DEV_2448&amp;SUBSYS_003114C0&amp;REV_93\3&amp;11583659&amp;0&amp;F0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942Device ID: PCI\VEN_8086&amp;DEV_2942&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E1&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936Device ID: PCI\VEN_8086&amp;DEV_2936&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;EA&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: JMB38X xD Host ControllerDevice ID: PCI\VEN_197B&amp;DEV_2384&amp;SUBSYS_003114C0&amp;REV_00\4&amp;19086DBD&amp;0&amp;04E4&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940Device ID: PCI\VEN_8086&amp;DEV_2940&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935Device ID: PCI\VEN_8086&amp;DEV_2935&amp;SUBSYS_003114C0&amp;REV_03\3&amp;11583659&amp;0&amp;E9&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: JMB38X MS Host ControllerDevice ID: PCI\VEN_197B&amp;DEV_2383&amp;SUBSYS_003114C0&amp;REV_00\4&amp;19086DBD&amp;0&amp;03E4&nbsp;&nbsp;&nbsp;Driver: n/a

Answer

rest of DxDiag------------------DirectShow Filters------------------DirectShow Filters:WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.00.0006.2524WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.00.0006.2524ffdshow Audio Decoder,0x3fffffff,1,1,ffdshow.ax,1.00.0006.2524DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514WAV Dest,0x00000000,0,0,,DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.00.0006.2524SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.00.0006.2524Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713WDM Streaming Tee/Splitter Devices:Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514Video Compressors:WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.00.0006.2524MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514Audio Compressors:WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713Audio Capture Sources:Microphone (2- High Definition ,0x00200000,0,0,qcap.dll,6.06.7601.17514PBDA CP Filters:PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528Midi Renderers:Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713WDM Streaming Capture Devices:HD Audio Muxed capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514WDM Streaming Rendering Devices:HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514BDA Network Providers:Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514Video Capture Sources:USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514Multi-Instance Capable VBI Codecs:VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514BDA Transport Information Renderers:BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514BDA CP/CA Filters:Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708WDM Streaming Communication Transforms:Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514Audio Renderers:Speakers (2- High Definition Au,0x00200000,1,0,quartz.dll,6.06.7601.17713Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713DirectSound: Speakers (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713---------------EVR Power Information---------------Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)&nbsp; Quality Flags: 2576&nbsp;&nbsp;&nbsp; Enabled:&nbsp;&nbsp;&nbsp; Force throttling&nbsp;&nbsp;&nbsp; Allow half deinterlace&nbsp;&nbsp;&nbsp; Allow scaling&nbsp;&nbsp;&nbsp; Decode Power Usage: 100&nbsp; Balanced Flags: 1424&nbsp;&nbsp;&nbsp; Enabled:&nbsp;&nbsp;&nbsp; Force throttling&nbsp;&nbsp;&nbsp; Allow batching&nbsp;&nbsp;&nbsp; Force half deinterlace&nbsp;&nbsp;&nbsp; Force scaling&nbsp;&nbsp;&nbsp; Decode Power Usage: 50&nbsp; PowerFlags: 1424&nbsp;&nbsp;&nbsp; Enabled:&nbsp;&nbsp;&nbsp; Force throttling&nbsp;&nbsp;&nbsp; Allow batching&nbsp;&nbsp;&nbsp; Force half deinterlace&nbsp;&nbsp;&nbsp; Force scaling&nbsp;&nbsp;&nbsp; Decode Power Usage: 0

crinrict · Answer

Could you post this info:&nbsp;

Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
Press Enter to proceed.
A window will open and in there you can click on the red circles with a white X.
After clicking the X, the info on the bottom will update. Choose the Sims 4 Critical Event one and right click on it and choose "View Technical Details"
Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Answer

Sorry there are no Sims4 critical events.&nbsp; its more like sims4 won't even "try" to startup.&nbsp;&nbsp; PC just thinks for a while then stops... no crashing

bolshavek · Answer

When you state that there was&nbsp;no critical event in Reliability Center , I think that I am stuck on&nbsp;the same issue as you.Could you open Task Manager and look for ActivationUI.exe &amp; TS4.exe when you start the game to see if these processes ever run.In my case both processes&nbsp;appeared but then disappear after few seconds without any visual clues other than on the Task Manager.Actions Taken so far...- Problem Noticed= Check Perfmon /rel &gt;&gt; No critical evident about Sims4 process logged (other event seems to be properly logged)-&nbsp;Update Drivers ( FW / Drivers are already up to date)- Uninstall Sims4- Manually Uninstalled Origin- Change System Locale to US (was JP when installed)-&nbsp;Clean Boot- Install Origin- Install Sims4- Restart to Clean Boot again=&nbsp;Same problem- Compatibility Modes (XP/7/8) + Admin. Run didn't solve the problem- Enter Safe Mode with Networking= Same problemThe only thing I haven't tried yet is to reinstall OS but that&nbsp;was not what I expected to be the solution though.EDIT : Some users on other posts has said about log files in C:\ProgramData\Origin\Log ,&nbsp;So far it is the only source of clues on TS4 and ActivationUI processes.TS4 LogSpoiler (Highlight to read)Process InformationPID: 3988EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exeSTARTED: Fri, Sep 05 2014 08:17:22 AMINFO 08:17:22 AM 5668 NULL: 2045 Info Display: disabledINFO 08:17:22 AM 5668 NULL: 2050 32-bit DLL Process attach - 9INFO 08:17:22 AM 5668 NULL: 2083 parent process name: origin.exe (size 10)WARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessAWARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessWINFO 08:17:22 AM 5668 NULL: 681 InjectHook::TryHook 1 1 1INFO 08:17:22 AM 7896 NULL: 1071 Starting IGOCreateThread...INFO 08:17:22 AM 5648 NULL: 1373 Starting IGO3rdPartyDetectionThread...INFO 08:17:22 AM 5496 NULL: 182 InjectHook::CreateProcessWHook (null) "D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exe" /SMOID=100INFO 08:17:22 AM 5496 NULL: 588 Inject IGO dll to pid 7652 file \Device\HarddiskVolume3\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exeWARN 08:17:32 AM 5648 NULL: 778 Loaded 3rd party dll detected!INFO 08:17:32 AM 5648 NULL: 1420 Quitting IGO3rdPartyDetectionThread...INFO 08:17:34 AM 5496 NULL: 1546 IGOFinalCleanup calledINFO 08:17:34 AM 7896 NULL: 1215 Quitting IGOCreateThread...INFO 08:17:34 AM 5496 NULL: 2437 InputHook::FinishCleanup calledINFO 08:17:34 AM 5496 NULL: 2160 DLL Process detachProcess InformationPID: 3988EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exeSTARTED: Fri, Sep 05 2014 08:17:22 AMINFO 08:17:22 AM 5668 NULL: 2045 Info Display: disabledINFO 08:17:22 AM 5668 NULL: 2050 32-bit DLL Process attach - 9INFO 08:17:22 AM 5668 NULL: 2083 parent process name: origin.exe (size 10)WARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessAWARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessWINFO 08:17:22 AM 5668 NULL: 681 InjectHook::TryHook 1 1 1INFO 08:17:22 AM 7896 NULL: 1071 Starting IGOCreateThread...INFO 08:17:22 AM 5648 NULL: 1373 Starting IGO3rdPartyDetectionThread...INFO 08:17:22 AM 5496 NULL: 182 InjectHook::CreateProcessWHook (null) "D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exe" /SMOID=100INFO 08:17:22 AM 5496 NULL: 588 Inject IGO dll to pid 7652 file \Device\HarddiskVolume3\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exeWARN 08:17:32 AM 5648 NULL: 778 Loaded 3rd party dll detected!INFO 08:17:32 AM 5648 NULL: 1420 Quitting IGO3rdPartyDetectionThread...INFO 08:17:34 AM 5496 NULL: 1546 IGOFinalCleanup calledINFO 08:17:34 AM 7896 NULL: 1215 Quitting IGOCreateThread...INFO 08:17:34 AM 5496 NULL: 2437 InputHook::FinishCleanup calledINFO 08:17:34 AM 5496 NULL: 2160 DLL Process detachActivationUI LogSpoiler (Highlight to read)Process InformationPID: 7652EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exeSTARTED: Fri, Sep 05 2014 08:17:22 AMINFO 08:17:22 AM 7204 NULL: 2045 Info Display: disabledINFO 08:17:22 AM 7204 NULL: 2050 32-bit DLL Process attach - 9INFO 08:17:22 AM 7204 NULL: 2083 parent process name: ts4.exe (size 7)WARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessAWARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessWINFO 08:17:22 AM 7204 NULL: 681 InjectHook::TryHook 1 1 1INFO 08:17:22 AM 7496 NULL: 1071 Starting IGOCreateThread...INFO 08:17:22 AM 1192 NULL: 1373 Starting IGO3rdPartyDetectionThread...INFO 08:17:28 AM 7308 NULL: 1546 IGOFinalCleanup calledWARN 08:17:28 AM 1192 NULL: 778 Loaded 3rd party dll detected!INFO 08:17:28 AM 7496 NULL: 1215 Quitting IGOCreateThread...INFO 08:17:28 AM 1192 NULL: 1420 Quitting IGO3rdPartyDetectionThread...INFO 08:17:28 AM 7308 NULL: 2437 InputHook::FinishCleanup calledINFO 08:17:28 AM 7308 NULL: 2160 DLL Process detachProcess InformationPID: 7652EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exeSTARTED: Fri, Sep 05 2014 08:17:22 AMINFO 08:17:22 AM 7204 NULL: 2045 Info Display: disabledINFO 08:17:22 AM 7204 NULL: 2050 32-bit DLL Process attach - 9INFO 08:17:22 AM 7204 NULL: 2083 parent process name: ts4.exe (size 7)WARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessAWARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessWINFO 08:17:22 AM 7204 NULL: 681 InjectHook::TryHook 1 1 1INFO 08:17:22 AM 7496 NULL: 1071 Starting IGOCreateThread...INFO 08:17:22 AM 1192 NULL: 1373 Starting IGO3rdPartyDetectionThread...INFO 08:17:28 AM 7308 NULL: 1546 IGOFinalCleanup calledWARN 08:17:28 AM 1192 NULL: 778 Loaded 3rd party dll detected!INFO 08:17:28 AM 7496 NULL: 1215 Quitting IGOCreateThread...INFO 08:17:28 AM 1192 NULL: 1420 Quitting IGO3rdPartyDetectionThread...INFO 08:17:28 AM 7308 NULL: 2437 InputHook::FinishCleanup calledINFO 08:17:28 AM 7308 NULL: 2160 DLL Process detach@FugetSudo I installed them with the physical disc..

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