Hi there, I’ve just purchased the sims 4 Home Decorator game pack and when I’ve opened the game none of its contents shows up. I’ve restarted my computer, uninstalled and installed the game again and also repaired the game but it still won’t show. It shows that I own the pack on origin.. so I’m just lost now.
many thanks! 🥰
@chrissybigras Is this a new purchase, as in, the last couple of days? If so, please use this master thread:
This problem is also mostly self-correcting in a few hours to a few days, so you may not need to do anything at all.
If this purchase happened prior to the current Black Friday sale, please create a new thread describing the issue: whether DHD shows up as owned and installed in the EA App (Sims 4 > Manage > Manage add-ons), whether your Order History on ea.com shows the purchase as completed/pending/failed, where you bought the pack if not through the EA App, and any other details you find relevant.
Since this thread is a couple years old now and we have more current master threads for this family of issues, I'll lock this one here.
I'm having the same issue, I've tried it all.1.102.190.1030
I got it to work. I just needed to download the file but the download wasn’t showing up. I restarted my computer and it showed up! Thanks for being willing to help!
@1ChaPow1 Is Dream Home Decorator not showing up, or some other pack? If it's DHD, please run a search for GP10 , which is the folder for Dream Home Decorator Open a File Explorer window, click This PC in the left panel, and enter GP10 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.
If you're missing a different pack, please substitute that pack's folder name in the search. Here's a list of all those names:
https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/
Which one am I running?
1.97.62.1020
@shannonG21 That depends on what you mean by "resolve." If you're running the Legacy Edition, Dream Home Decorator won't load, there's nothing you can do about that.
What game version are you running? You can see it on the Main Menu, where you choose to load a save or start a new one: it's along the bottom of the screen, or in the lower right corner. Please list the entire version number, i.e. 1.xx.xx.xxxx.
did anyone resolved this issue yet?
@pumkinpielol123 You're running the Legacy Edition, which doesn't support DHD or any other packs released after October 2019. (The Deluxe Edition just means you have the base game bonus content; it has nothing to do with the difference between the standard version and the Legacy Edition.)
If your computer cannot in fact run the standard version of Sims 4, you can request a refund from EA customer support. Even though Sims 4 packs are generally not eligible for refunds, support often makes an exception in this case.
Hey! I’ve got the same issue. Mine is 1.77.146.1540
should be the deluxe edition!
Hi,
It happened the exact same thing to me (I have the Legacy Edition). I chatted online with a game adviser and the problem was instantly solved, the refunding was immediately initiated. I'm very satisfied with the customer service!
Cheers,
Maria
