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aussieamy53's avatar
3 years ago
Solved

Sims 4 expansion not

HI, I have purchased the Sims 4 Growing Together expansion pack on PC, I have installed it and it is showing in my EA app as 'installed' - despite this when I select the world it displays an error me...
  • puzzlezaddict's avatar
    3 years ago

    @aussieamy53  If you have the CAS Demo installed, please see this thread:

    https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

    Otherwise, please run a search for EP13 , which is the folder for Growing Together.  Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

    To answer your question, if you uninstall and reinstall the EA App, it won't affect what games you own.  The only reason people ever lose access to their games is if they accidentally sign into the wrong account, and then it's just a matter of finding the correct one.  The App should detect that your games are already installed too, but there's always a chance that part of the process doesn't work correctly.

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